Responsible Gambling Policy

At Banana Spins we take safer gambling seriously. We want play to be fun and under the player’s control, so we provide clear tools and guidance to help you manage your activity. If you ever feel that gambling is becoming a problem, we encourage you to use the available protections or contact support for help.

Player protection principles

We base our approach on keeping play safe and transparent. That means offering practical controls, clear information about account status and balances, and straightforward routes to pause or close an account. We aim to make it easy for you to set limits and to access support when needed.

Activity-control tools

You can manage how you play using the controls in your account or by contacting customer support. Typical controls include:

Deposit limits

Set a daily, weekly or monthly deposit limit to control how much you add to your account. Limits are adjustable from your cashier, and changes usually take effect after a short cooling-off period.

Loss limits and session tools

Apply loss limits to cap net losses over a chosen period. Use reality checks and session reminders to get alerts about how long you have been playing. These tools help you keep play within your own boundaries.

Time limits and account breaks

Use short time-outs or account breaks if you need an immediate pause. Time-outs are temporary breaks that allow you to return once the period ends. For longer-term control you can choose self-exclusion.

Self-exclusion

Self-exclusion blocks your account for a specified period and prevents marketing contact during that time. Options typically range from a few months to several years. Once you self-exclude we will restrict access and support your decision to stay away from play.

Recognising signs of problematic behaviour

Watch for changes in your behaviour or that of someone close to you. Common warning signs include: repeated attempts to chase losses, playing longer than intended, borrowing money to gamble, neglecting responsibilities, and feeling anxious or secretive about gambling. If you notice these signs take steps to restrict play and seek advice.

Practical tips for staying in control

Keep control by setting realistic limits, separating gambling funds from daily money, using reality checks, and taking regular breaks. Agree personal rules before you play and stick to them. If you’re unsure about affordability, reduce limits or take a time-out while you reassess.

Professional help and support organisations

If you need further assistance, specialist organisations can help with advice, counselling and support. In the UK you can contact GambleAware, GamCare, the Samaritans or speak with NHS services for local guidance. If you need immediate help, please seek professional support or contact our team for guidance on available options.