User Privacy Policy
This Privacy Policy explains how Banana Spins collects, uses and protects personal information when you register or play at our online casino. We take your privacy seriously and set out the types of data we collect, why we process it and the choices available to you as a user in the United Kingdom.
Types of data we collect
Personal data
When you open an account we collect information that identifies you, such as your name, date of birth, address, email address and telephone number. We also collect identity documents when required for verification, and any other details you provide directly to us.
Technical data
We gather technical information needed to run the site and keep accounts secure, including IP address, device and browser details, preferred language, login timestamps and cookies or similar identifiers used for site functionality and analytics.
Transactional data
We record details of deposits, bets, wins, withdrawals and payment method information. Records of game activity and account history are kept for account management, responsible gambling checks and regulatory compliance.
How we use your information
We use your data to operate and improve our services, for example to:
- create and manage your account and provide customer support
- process deposits and withdrawals and prevent fraud
- perform identity checks and meet legal and regulatory obligations
- monitor play to support safer gambling and carry out affordability checks
- analyse site performance and personalise your experience where you consent
- communicate promotions and updates if you have agreed to receive marketing
Data protection practices
We store information on secure systems and use technical and organisational measures to protect personal data from unauthorised access, loss or misuse. Access to personal data is restricted to staff and service providers who need it to perform their role and are bound by confidentiality obligations.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, keep you logged in, measure site performance and display relevant content. You can manage cookie settings in your browser or via the cookie controls on our site. Third-party analytics providers may set cookies for measurement purposes.
User rights
Subject to verification and any legal restrictions, you have the right to request access to your personal data, correct inaccurate information, request deletion, restrict processing or object to certain processing. You may also withdraw consent where processing is based on consent.
Access, correction and deletion of data
To exercise your rights or update your details contact our support team. We will verify your identity before making changes. If you are unhappy with our response you may lodge a complaint with the Information Commissioner’s Office in the UK.
Information sharing and third parties
We may share data with payment processors, identity and security service providers, game and platform partners, analytics vendors and law enforcement or regulators where required by law. Where data is transferred outside the UK we put appropriate safeguards in place to protect your information.
Privacy policy updates
We review this policy from time to time. Significant changes will be notified on our site or by email where we have contact details for you. Continued use of our service after an update constitutes acceptance of the revised policy.
If you have questions or wish to exercise your rights, please contact our Data Protection team at [email protected].